emails in ouylook

[fran14]

Hello i am getting problems with emails downloading into outlook sometimes they come in other times thewy want and i get a logon box come up then error spoken with orange and they say must be a computer fault but i think it could be them any suggestrions or help appreciated
fran14

[BobMason]

Hi Yvonne

Could I ask a few questions before I try to answer this one?

• 1. Are you talking about your home computer or one at work?
  2. Which operating system are you using?
  3. Are you on a network?
  4. I am assuming you are on Broadband - Is that right?
  5. Are you using Outlook (part of Office) or Outlook Express (part of Windows)
  6. Which AntiVirus program are you using

Email programs usually throw an error if the email client

• can't logon to the email server due to a wrong username, password or server login
  Is running faster than the connection
  Is using the wrong protocol POP3, IMAP or HTTP
  The authentication is wrong

As you can see from this list it is not an easy subject to address, let me know how you are setup and I will do what I can to help

Bob

[fran14]

Hi bob
i am using home computer
microsoft windows xp
outlook express i think is part of windows
i am on broadband with orange
i am using avg anti virus
i have spoken with orange and they just say must be your computer so not much help thanks for reading my problem
fran14
i am not on network